Shipping, Exchanges & Returns

Shipping & Returns Policy

Last updated: October 8th, 2025

Website: www.krommehome.com

Business name: Kromme Home

1. Shipping

We aim to process and dispatch all orders within 2–4 business days of payment being received.

Once your order has shipped, you’ll receive a confirmation email with tracking details.

Delivery times vary depending on your location. We are not responsible for delays caused by postal services, customs, or other factors beyond our control.

If a parcel is returned to us due to an incorrect address or failure to collect, you may be required to pay additional shipping costs for re-delivery.

2. Order Changes & Cancellations

Once an order has been placed, it cannot be changed or cancelled as we begin processing immediately.

Please check all details carefully before submitting your order.

3. Returns & Refunds

We want you to love your purchase, but please choose carefully — we do not offer refunds or exchanges if you simply change your mind, order the wrong size, or no longer want the item.

Under the Australian Consumer Law, you are entitled to a replacement, repair, or refund only if the product:

  • Has a major fault or defect,

  • Is not as described or advertised, or

  • Does not perform as expected and the issue cannot be fixed within a reasonable time.

If your item meets these conditions, please contact us within 7 days of receiving your order at krommehome@gmail.com, with:

  • Your order number,

  • A description of the issue, and

  • Clear photos of the fault or damage.

We’ll review your claim and advise the next steps.

Approved returns must be sent back in original packaging and condition.

4. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged (unless faulty):

  • Personal items such as earrings, cosmetics, or undergarments

  • Digital products or downloads

  • Gift cards or sale items, this includes items that have been purchased with a discount code. Items purchased with a discount code can be returned for Store Credit only.

5. Return Shipping

If a return is approved, the customer is responsible for the return postage unless the product is faulty or we have made an error.

We recommend using tracked postage, as we cannot guarantee that returned items will be received.

6. Damaged or Missing Items

Please inspect your order upon arrival and contact us immediately if an item is defective, damaged, or missing so we can assess and resolve the issue.

7. Contact Us

For any questions about shipping or returns, please contact us at:

Email: krommehome@gmail.com