Privacy Policy

Privacy Policy

Last updated: October 8th, 2025
Website: www.krommehome.com
Business name: Kromme Home (“we,” “us,” or “our”)

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase from us.

1. Information We Collect

We collect personal information that you provide directly to us when you:

  • Make a purchase or create an account

  • Sign up for our newsletter or marketing emails

  • Contact us through email, social media, or our website

  • Enter a competition, promotion, or survey

The information we may collect includes:

  • Your name

  • Email address

  • Billing and shipping address

  • Phone number

  • Payment details (processed securely via Shopify or third-party providers — we don’t store credit card details)

  • Any other information you choose to provide

We may also collect limited non-personal data automatically, such as your IP address, browser type, and pages viewed, using cookies or analytics tools.

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Communicate with you about orders, products, or customer support

  • Improve our website, products, and services

  • Send updates, promotions, and marketing (if you’ve opted in)

  • Comply with legal obligations and prevent fraud

3. How We Share Your Information

We only share your information where necessary, including:

  • Shopify: to power our online store and process payments

  • Delivery providers: such as Australia Post or couriers, to deliver your order

  • Marketing and analytics partners: like email platforms or Meta/Google (if you’ve consented)

  • Legal requirements: if required by law or to protect our rights

We never sell your personal information.

4. Shopify and International Transfers

Our store is hosted on Shopify Inc., which provides the e-commerce platform we use.

Your data may be transferred and stored outside Australia (for example, in Canada or the United States), but Shopify protects this data through strict security and privacy controls.

For details, you can view Shopify’s privacy policy: https://www.shopify.com/legal/privacy

5. Cookies

We use cookies and similar technologies to:

  • Keep your shopping cart active

  • Remember your preferences

  • Analyse site traffic and performance

You can disable cookies through your browser settings, but this may affect how the website functions.

6. Marketing and Opt-Out

If you subscribe to our marketing emails, we may send you updates about new products, offers, or events.

You can unsubscribe anytime by clicking “Unsubscribe” in our emails or contacting us directly.

7. How We Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access.

All transactions are encrypted via SSL (Secure Socket Layer) technology and processed through secure payment gateways.

8. Access and Correction

You have the right to access and correct your personal information held by us.

To do so, contact us using the details below — we’ll respond within a reasonable timeframe.

9. Changes to This Policy

We may update this Privacy Policy occasionally. Updates will be posted on this page with the new effective date.

Your continued use of our website means you accept those changes.

10. Contact Us

If you have any questions, complaints, or requests about privacy, please contact us:

Email: krommehome@gmail.com

If you are not satisfied with how we handle your concern, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.